Room at Kimpton DeWitt Amsterdam

The best and worst of IHG hotels – according to me.

I have spent over 200 nights per year in hotels for the last 7 years. So by now, I have a pretty good idea what a good or a bad hotel is. I had my fair share of dirty hotel rooms and I had my sad birthday hotel experiment. Here are my experiences with IHG: The best and worst of IHG hotels – according to me.

On my IHG hotel experiences.

I love and hate IHG now for over 3 years. It is the best of hotels and the worst of hotels (more on that below): some of the nicest people and staff and some of the most horrible hotel experiences.

I currently hold Spire Ambassador status with IHG (second year now).

The best of IHG hotels.

Some of my favorite properties are with IHG: the QO in Amsterdam, the Kimpton De Witt in Amsterdam, the Kimpton Fitzroy in London, the Indigo Hotels including the Indigo hotel in Antwerp and the Indigo in The Hague.

Apart from that, it is relatively easy to collect and redeem points.

The worst of IHG hotels.

The number of bad experiences I’ve had with IHG is staggering. From a serious privacy issue where another guest’s email address was connected to my stay to dirty rooms (the photo with the stained couch is from one of my IHG stays) and from writing my name and address details wrong (up to 80% of the times) to missing stays (at some point 7 out of my 9 last stays). Maybe the worst is their horrible customer service (standard replies, hanging up the phone).

All my hotel posts:

All the posts I have written about my hotel experiences (Marriott, Hilton, IHG as well as other properties):

IHG Rewards Club: mediocre loyalty program

Summary

I love and hate IHG now for over 3 years. It is the best of hotels and the worst of hotels: some of the nicest people and staff and some of the most horrible hotel experiences.

Overall
6.3/10
6.3/10
  • Becoming elite member - 9/10
    9/10
  • Staying elite member - 9/10
    9/10
  • The value of being elite member - 6/10
    6/10
  • Delighting customers - 5/10
    5/10
  • Earning points - 9/10
    9/10
  • Redeeming points - 9/10
    9/10
  • Customer Service issues - 2/10
    2/10
  • Customer Service quality - 2/10
    2/10
  • Upgrades - 4/10
    4/10
  • Favorite properties - 6/10
    6/10
  • Locations - 8/10
    8/10

Pros

  • Buying InterContinental Ambassador (200 dollars per year), will instantly make you Spire Ambassador, the highest tier.
  • Easy to earn and redeem points.

Cons

  • Buying InterContinental Ambassador (200 dollars per year), will instantly make you Spire Ambassador, the highest tier. This completely takes away any element of loyalty and/or any incentive to stay with IHG.
  • In general, customer service is horrible.
  • Few room upgrades.
  • Free breakfast missing for higher tiers, which is a serious issue.

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