Spending 200+ nights per year means I have plenty of amazing hotel experiences (see some of my reviews). On the other hands, I encounter plenty of hotel screw-ups – dirty rooms, privacy issues, missing points, etcetera. This is a continuously updated list of hotel and hotel loyalty program screw-ups.
Note: this list is a continuous work in progress as 2019 is another year full of hotel stays with IHG, Hilton and Marriott.
Table of Contents
- Full 2017-2018 – incorrect name, address, company
- September 2nd 2018, Brussels – my sad birthday experiment
- September 3rd 2018, Brussels – data privacy issue
- November 2018 – loyalty program application not working
- Full 2018 – stays not posting
- January 1st 2019, Aalsmeer – dirty bathroom, dirty replacement room
Full 2017-2018 – incorrect name, address, company
At a certain point, out of my last 25 IHG stays, close to 90% had wrong address details, name, company, home country (UK, even Azerbaijan), which drove my accountant close to insanity.
2nd 2018, Brussels – my sad birthday experiment
On my birthday, I tried to see how hotels would react on a loyal member (Diamond at Hilton, Spire Elite at IHG) staying at their hotel. No reaction – I wrote a dedicated post on my experience: my sad hotel birthday experiment.
September 3rd 2018, Brussels – data privacy issue
When checking out at a hotel, the front desk employee informed another person’s email address was connected to my account. As of January 3rd 2019, I am still waiting for an explanation to what happened and any compensation. I will write an extensive post on my experience later.
November 2018 – loyalty program application not working
I wrote a separate blog post on my Intercontinental Ambassador experience, but when applying for the program (as an IHG Spire Elite already), the site didn’t work, I was asked to contact via email, then via phone and finally couldn’t choose the date on which my subscription started.
Full 2018 – stays not posting
At a certain point during 2018, 7 out of my last 9 stays had not posted to my IHG account (totalling 13% of all my stays that year). I had to contact customer service several times to fix this and it took more than 5 tries to finally solve the issue. In the process, multiple of my
Compensation: 5000 points.
January 1st 2019, Aalsmeer – dirty bathroom, dirty replacement room
When checking my bathroom, the sink was full with hairs on
Compensation: 50% off night.