I travel a lot. This year alone I did over 100 flights, spent 100+ nights at IHG properties, 60+ nights at Hilton properties and 40 or so in different hotels. So delays or issues with customer service are a weekly routine. But this is the story of one of my worst flight experiences. What will happen from time to time is that travel companies indeed follow the rules, terms and conditions, but the end result is a mess for the customer. A process that is easy for the company, tough for the customer, instead of the other way around. How a routine return trip from Aqaba via Amman and Istanbul to Brussels turned into a 31-hour trip, sleeping at an airport, spending 9 hours at another and costing me more than 550 euros. This is the story of one of my worst flight experiences ever.
08 December 2018